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 Terms and Conditions

Welcome to The Vintage Charm Company website. By visiting or browsing this website you agree to the terms and conditions set out below. Please read these Terms and Conditions carefully because they govern your use of www.thevintagecharmcompany.co.uk and affect your rights and liabilities under the law. By accessing and using www.thevintagecharmcompany.co.uk you are agreeing to the terms and conditions contained in the statements below. The statements below contain our Legal Notice and Privacy Policy.

1. Distance Selling Regulations 2000
1.1 The Distance Selling Regulations 2000 cover goods or services sold without face-to-face contact. They cover the Internet, television, mail order, including catalogue shopping and phone and fax. The regulations say that: you must be given clear information about the goods or services before you buy, goods must be delivered within thirty days unless agreed otherwise, there is a 'cooling off period' where you can cancel the contract to buy for any reason. The usual rules that apply to shopping on the high street also apply to distance selling. So adverts and descriptions must not be misleading and goods must be of satisfactory quality and fit for purpose, meaning they can do the job they were made for.

1.2 The cooling off period begins as soon as an order has been made an ends seven working days after the day you get the items. The cooling off period and right to cancel do not cover contracts for a) goods made to specification (custom-made) b) perishable goods (flowers, fresh food) c) CDs, DVDs, and tapes for software, audio or video if they are unsealed (have no packaging) d) newspapers and magazines and c) betting, gaming and lotteries.

1.3 As any items sold by The Vintage Charm Company are personalised goods, we do not offer a cooling off period and are not obliged to do so under the Distance Selling Regulations 2000.


2. Postage and delivery information
2.1 Once your order and payment has been received a Fingerprint Impression Kit will be sent to you within 3 working days by Royal Mail First Class Post. Provided you follow all of the instructions given within your pack, your impressions should be good enough for us to use. Should your impressions not be adequate, you can request further putty at a cost of £4 per pack so that you can re-take the impressions.

 

2.2 All orders will be despatched within 28 days of us taking the fingerprint impressions or receiving your putty impressions back. Products will be sent by Royal Mail Recorded Delivery and tracking details are kept by The Vintage Charm Company in the unlikely event that a package goes missing. We will not be held responsible for any packages delayed or lost by Royal Mail provided we have evidence that the item has been posted. If your item has not been received 5 days after our posting date, please contact us and we will do all we can to try and track the item with Royal Mail.

 

3 Product Care
3.1 All products undergo a quality check before leaving our design studio. Please check your products carefully when receiving them and advise us if there is a problem with your product. We will attempt to resolve any issues for you as quickly as possible. In the event that your engraving is incorrect and this error is due to you providing incorrect information, we will arrange to re-produce your product as soon as possible but you will be responsible for the full costs of this replacement item. If there is an error with the engraving or fault with your item and this is due to our mistake, then we will re-produce your product and incur all reasonable associated costs.

 

3.2 You will check all sections of your order form thoroughly to ensure the accuracy of the information provided.

 

3.3 The Vintage Charm Company are committed to the quality of our products and offer customers a lifetime guarantee against manufacturing defects. If your product becomes faulty please notify us straight away and we will make arrangements to inspect your product. If after inspection, our quality control team consider the fault to be caused by a manufacturing defect, a repair or replacement will be offered to you free of charge. Our liability under this guarantee is exempt if after inspection it is deemed the fault has been caused due to misuse, negligent handling or improper care of your product. If you need to contact us to claim under your guarantee, you will need to quote your unique guarantee reference number which is printed on the guarantee card you were sent with your completed product.


4 Gift Vouchers
4.1. The Vintage Charm Company Gift Vouchers are valid for 12 months from date of issue.

 

4.2 Gift Vouchers are not transferable.

 

4.3 Gift Vouchers can be used in whole or part payment for an item but if you choose an item which costs less than the total value of the Gift Voucher, you will not be entitled to a refund of the difference. If the you do not redeem the total value of the Gift Voucher, you will be issued with a credit which can be used against future purchases.

 

5. Product detail
5.1 Our Fingerprint Charms will show an exact copy of the impression that has been taken. If we take the impression for you we will show this charm to you immediately after the impression is taken to check you are happy with the level of detail and positioning of the fingerprint. If you are not happy, then please say so and the impression can be easily re-taken. Once you have confirmed you are happy with the print or have returned a Fingerprint impression to us, this acts as your confirmation that you are happy with the impression taken and what has been captured.


5.2 We reserve the right to engrave in the most appropriate place, giving consideration to the shape, size and positioning of the charm.


5.3 We will use a variety of different beads, charm carriers and jump rings and these items will be reviewed regularly and will change from time to time depending on availability and/or cost. Images of bead products are for illustrative purposes only and the beads selected for you will depend on the 'mix' you have chosen and availability of any beads at the point of your jewellery design.


5.4 All products will be described accurately and with care and any measurements and weights given have been verified.


5.5 We comply with legislation set out under the Hallmarking Act 1973. This legislation is considered by us with regard to the hallmarking and description of Sterling Silver. For more information please visit www.theassayoffice.co.uk


5.6 We may use images of products we create for marketing purposes. We may also create samples from prints created to demonstrate different options available to customers at shows or events. If you would prefer we didn't do this with your prints, please let us know


6. Use of our website
6.1 You can only use www.thevintagecharmcompany.co.uk ('the Site') subject to the terms and conditions contained in this Legal Notice and Privacy Policy.

6.2 The Site is owned and operated by The Vintage Charm Company ('The Vintage Charm Company') of PO Box 16024, Bromsgrove, Worcestershire, B60 9GX.

6.3 'The Vintage Charm Company' or the term "us" or "we" refers to the owner of the company and the term "you" refers to the user or viewer of our website.

6.4 You can send any questions about these Terms and Conditions by e-mail to info@thevintagecharmcompany.co.uk or you can telephone 0845 127 7027.

6.5 The Vintage Charm Company may restrict access to the Site at any time to allow for repairs, maintenance or the introduction of new facilities or services.

6.6 The Vintage Charm Company may collect and analyse anonymous aggregate data relating to site usage and performance.

7 Intellectual Property
7.1 Any 'material' within this website may not be re-produced or distributed without written permission from The Vintage Charm Company. This material includes but is not limited to the design, layout, format, images, text content, registered names and logo.

7.2 You may retrieve and view the Content on-screen and print out on paper or store in electronic format a reasonable amount of the Content for your personal and non-commercial use only. You shall not modify, copy, distribute, transmit, display, reproduce, publish, licence or create derivative works from content or design within this website.

8 Linking and Framing
8.1 You may hyperlink to the Site provided you hyperlink to the home page in a new browser window and provided you have written permission from The Vintage Charm Company. You may not deep link to the Site (i.e. hyperlink to a page other than the Site home page).

8.2 You may not frame any page of the Site (i.e. reproduce any page of the Site (including the home page) framed within another website).

8.3 The Site may contain hyperlinks to websites provided by parties other than The Vintage Charm Company. The Vintage Charm Company is not responsible for the availability or content of third party sites. Hyperlinks to third party sites are provided as a convenience to you and are not an endorsement, authorisation, sponsorship, affiliation or publication by The Vintage Charm Company of the site, its owners or providers.

9 No Warranties
9.1 The Site is provided by The Vintage Charm Company without any warranties. The Vintage Charm Company (to the fullest extent allowed by law) disclaims all warranties, conditions or duties of every nature, including (without limitation) any implied warranties of satisfactory quality or fitness for a particular purpose, any express or statutory warranties and any warranties or duties regarding accuracy, timeliness, completeness or performance.

9.2 The Vintage Charm Company makes no warranty that the Site is free from infection by viruses, Trojan horses or worms or anything else that has contaminating or destructive properties.

10 Restrictions
10.1 You may not use the Site to: disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

10.3 You must not transmit material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

10.4 You must not gain unauthorised access to any computer system; interfere with any other person's use or enjoyment of the Site; breach any laws relating to the use of public telecommunications networks; or interfere or disrupt networks or websites connected to the Site;

10.5 You must not make, transmit or store electronic copies of materials without the permission of the owner.



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