Slide 1
Slide 2
Slide 3
Slide 4
Slide 5
Slide 6


Fingerprint Jewellery FAQs


Why should I buy from The Vintage Charm Company?
What is the best age to take a fingerprint impression?
How will my item be delivered to me and is there a charge for delivery?
When will I receive my order?
I am not local and will need a Fingerprint Impression Gift Pack - is it easy to use?
Do you charge extra for engraving and is there a limit to the amount of letters I can have?
What happens if I want to return an item?
Are your products hallmarked?
How can you offer a lifetime guarantee on your jewellery?
How should I care for my silver?
So tell me more about your MOT!? What are the different bead 'mixes' available with your Pandora style products? 
How does your loyalty scheme work?


Why should I buy from The Vintage Charm Company?

Here at The Vintage Charm Company we have high standards and want to provide you with the very best in quality and service. It's important to us that our customers are happy so we do all we can to exceed expectations. We are proud to offer a lifetime guarantee on all of our fingerprint jewellery. We ensure that the hand engraving on your charm is always neat with a high quality finish. We will provide our customers with a wide range of products at competitive prices. And we promise to offer exciting promotions, competitions and a customer service you will be happy to recommend.

What is the best age to take a fingerprint impression?
Silver fingerprint charms can be created from adults and children of any age. All fingerprints are unique and the level of detail will vary from person to person which is one of the reasons why fingerprint jewellery is so special. Some babies fingerprints will be pronounced showing some lines and swirls, while others may not develop until they are a bit older.

There is no definitive answer in terms of the best age - we’ve sometimes seen three month old babies with a better print than a three year old so it really depends on the finger in question! Even if well defined lines aren’t visible on the impression, your finished silver fingerprint charm will still show the shape and size of the finger, plus the little creases in the joint which not only looks adorable but serves as a special reminder of just how tiny their fingers once were!

If we are taking your babies fingerprint impression during a session or appointment, we could always take the print and show you immediately after so you can decide whether to continue with your order or wait until they are older.

How will my item be delivered to me and is there a charge for delivery?
All of our jewellery is supplied beautifully packaged in a gift box and we charge £6 for postage and packaging. We send your fingerprint jewellery to your home or work address securely using the ‘Recorded Delivery’ mail service provided by Royal Mail.

When will I receive my order?
Please allow 4 weeks for delivery of your silver fingerprint jewellery or gift although we aim to get your items to you within 2-3 weeks where possible. If you need something sooner than this Priority Service may be available for a fee of £10. Alternatively, if you wanted to buy a gift for someone but really have left it too late you could purchase a Gift Voucher which is sent out with a beautifully packaged Fingerprint Impression Gift Pack which allows the recipient to choose the perfect gift.

I am not local and will need a Fingerprint Impression Gift Pack - is it easy to use?
Yes, it’s very simple and only takes a few minutes of your time! Our Fingerprint Impression Gift Pack contains all you need to take a fingerprint impression yourself including special non-toxic putty and easy to follow step-by-step instructions. We send you more putty than you need just in case you do go wrong and we promise to be just a phone call away if you have any questions. Once your putty has set (in minutes!) you return your impression to us in the envelope provided to be transformed into a silver fingerprint charm. Simply purchase your item on-line or by telephone and we’ll post you a kit free of charge.

Do you charge extra for engraving and is there a limit to the amount of letters I can have?
We will not charge you extra for engraving on the front of our charms. Engraving on the back of charms is chargable at £2.50. Depending on the shape you choose, most of our silver fingerprint charms will fit up to 6 or 7 letters beside a fingerprint. Many of our customers choose to have just a print on the front of the charm and a name engraved on the back which means that whichever way the charm falls you can see something on each side. By engraving on the back we can normally accommodate 8 or 9 letters. If you are not sure if the name your require will fit onto your charm, then please contact us for guidance.

What happens if I want to return an item?
We take great pride in the quality of our work and are confident that you will be happy with your purchase. If you have any cause for concern, we ask that you contact us straight away to discuss the situation. We pride ourselves on customer service and products that are finished to a high standard and will do all we can to put any mistakes right. In the unlikely event that there has been a processing fault with your silver fingerprint jewellery or gift we will offer you a replacement product without any hesitation and will meet any costs incurred as a result of this.

If payment has already been taken or you have received your product but have simply changed your mind, we are unable to offer a refund. The silver cannot be re-used and many hours would already have been spent processing your charm and getting it to its completed state.

If you have ordered a jewellery item but want to exchange for a different product we may be able to offer you an exchange provided the item is unworn and in its original condition. For example, if you ordered a curb necklace but now you’ve tried it on think the snake chain necklace would suit you better please get in touch. We will do all we can to help.

How can you offer a lifetime guarantee on your jewellery?
We know it seems too good to be true, but we source our chains and bracelets from reputable UK based jewellery suppliers and have searched long and hard for products that meet our quality standards. As we are confident that we have selected only the best for you, we can happily offer a lifetime guarantee. All our Jewellery is quality checked and tested before being sent to you. Our heavy duty jump rings are made from Sterling Silver and are an American brand especially designed for extra strength and security of your charm. Our Cufflink fittings are also sterling silver and are soldered to each charm to give you peace of mind.

In the unlikely event of a fault developing with your product, simply return your item to us for inspection and if a manufacturing fault is found, we will replace the item for you free of charge. When completing our quality inspection we will need to be sure that the fault with any chain or clasp has been caused by a manufacturing or design fault and has not occurred due to being accidently damaged by you. For example, if you catch or pull your necklace chain and it snaps or comes away from the clasp, our guarantee would not cover you for this. We can however offer to supply a replacement chain for you at cost so that you can continue to wear your beautiful silver fingerprint jewellery.

Are your products hallmarked?

All our sterling silver chains and bracelets are hallmarked in line with current hallmarking legislation. This offers you the peace of mind that you are buying genuine Sterling Silver. As our charms weigh less than 7.78g legislation does not require us to hallmark them but they are produced from pure 99.9% fine silver.

How should I care for my silver?
We’re so glad you asked that question! After treating yourself or a loved one to something special it’s important you take good care of it. Silver is known to tarnish and this is a natural effect of the humidity and chemicals in the air or on your skin. You can ensure your jewellery stays tarnish free by ensuring you regularly polish your piece with a silver cloth. These cloths are just £3 and are a real investment. They are impregnated with microscopic particles of silver or zinc and work like magic to keep your silver clean and shiny.

Please remove your jewellery when showering, swimming or sunbathing and do not attempt to clean your silver fingerprint charm in the dishwasher, a jewellery cleaning dip or with toothpaste - you could remove the detail of the fingerprint!

So, tell me more about your MOT!?
We want to show loyalty to our customers and will offer an annual charm MOT with any purchase. Simply come along to a session and leave your jewellery with us for half an hour. If your charm has any surface scratches or marks, we can buff them away and if your silver fingerprint charm is looking dull we’ll re-polish it by hand to return it to a high gloss finish!

What are the different bead 'mixes' available with your Pandora style products? 

We have a wide-variety of beads and a ‘mix’ to suit everyone. Our ‘vintage mix' contains elegant and floral beads in your choice of colour. Select from pink, purple or blue or choose your own colour and select vintage special mix. Our ‘Oriental Blue mix' is inspired by the traditional English heritage that is fine bone china and features some beautiful blue and porcelain beads. Our ‘Seasonal mix' contains beads inspired by either Autumn/Winter - think rusty browns, golds and rich bronzes or Spring/Summer - a selection of bright and fresh colours to make you smile. We’ve also created a ‘Midnight mix' which consists of darker and more dramatic beads especially suitable for evening wear or for our customers who dress more formally for work! We’re sure you’ll find a 'mix' which suits you and your personality and would be happy to work with you to find the perfect combination of beads.

How does your loyalty scheme work?

We really appreciate each and every one of our customers, and are pleased we can now give a little something back to say ‘thank you’ for your loyalty to us. We have many customers that buy from us regularly and many more who recommend us to their friends and family.

Our 'Charming Points Scheme' gives you the opportunity to collect points in return for a £25 voucher. Receive one point for every £100 spent, every friend you recommend who places an order, or for each party you host. It’s easy! Just collect 8 points to receive your £25 voucher. We’ve even designed our own funky loyalty stamp to use on your cards. (We designed the logo stamp using the same method we use to create your hand, foot and pet paw print charms!)



  VC Kids Jewellery Making Parties  
 
   
Terms and Conditions Site Map Cookie Policy Privacy
© Copyright 2013 The Vintage Charm Company. All rights reserved.
 

visit tracker on tumblr